Travel Troubleshooter

Travel / Travel Troubleshooter / Oct 06, 2025

Q: I booked a flight from Buenos Aires to Puerto Iguazu, Argentina, for my family. I bought the tickets on Flybondi, an Argentine low-fare airline, through FlightHub. Despite carefully entering our flight details, the airline said that our passport numbers were random characters. We had to buy new tickets for $1,114 on Flybondi.

FlightHub ...Read more

Travel Troubleshooter: Travel Insurance Won't Pay Up After Traveler Cancels Her Trip

Travel / Travel Troubleshooter / Sep 29, 2025

When Amy Sparks' father-in-law passes away, she cancels a planned tour of Utah and files a claim with Tin Leg, her travel insurance company. But the company denies her claim. Is she going to lose the $4,098 she paid?

Q: I bought travel insurance from Tin Leg for a scheduled REI tour to Utah. When a family tragedy struck and my husband's father ...Read more

Travel Troubleshooter: Aer Lingus Promises A Full Refund After A Pilot Strike, To No Avail

Travel / Travel Troubleshooter / Sep 22, 2025

Q: I paid $7,155 for a business class ticket from Hartford, Connecticut, to Dublin on Aer Lingus. When a pilot strike threatened my trip, the airline emailed me three options, including a full refund, which I selected.

Aer Lingus refunded me $6,096 but withheld $1,058, claiming that business class tickets only qualify for an 85% refund. I filed...Read more